The disruption to business caused by critical equipment failure is something no company wants to experience.

Our  maintenance services ensure that this is one area our customers  don’t have to worry about. From fixing a faulty handset to recovery from a major power failure, our engineers provide expert support for our customers every day.

Systems Maintenance

We make it simple and straightforward to report faults, by both telephone and e mail.

Once a fault is reported, our customers can have confidence that it will be resolved quickly and efficiently. If the problem is carrier or network related, our Technical Support team will carry out an initial assessment and we can liaise with the network provider to  resolve the problem.

Customers can choose their response times ensuring they get the service level appropriate for their business. We measure our response times constantly and on average achieve 99% on 16 hour contracts. Costs are easy to predict and manage. Our contract covers all system hardware and labour for faults resulting from fair wear and tear.

• Annual contract avoids unexpected repair bills
• Reduce expenditure
• Fixed turnaround time
• No delays because contract in place
• Minimum down time on site helps security, etc.
• Quality service and advice available
  
  

Standard Level of Cover

Monday to Friday: 

• 16Hr Monday to Friday 9 to 5 Cover
  Grapevine will respond to the fault either remotely or by sending an engineer to site within 16 working hours, Monday to Friday, 9am to 5pm, excluding Public and Bank Holidays.

In addition, our customers receive discounted rates on the following products and services:

• System upgrades
• System Moves and Changes
• Additional telephone equipment